Clubtickets

Why buy tickets to Ibiza clubs with Clubtickets?

As an official ticket seller in Ibiza, buying your tickets with us gives you the following advantages:

Save money. You can rest assured that the price of your tickets will be the minimum guaranteed online, and you will save a lot since the price at the door is usually 10€-15€ more expensive.
Guaranteed entry. Buy your official tickets and you will not have any problems at the venue. In case of full capacity, having bought the tickets in advance will allow you access.
Official tickets. In Ibiza, the fraudulent sale of tickets is common. We are official sellers, and therefore, our tickets are accepted at all venues.
No queues. Forget about waiting since you will access the venue through the fast track for online sales.
360 Cancellation Insurance. For only 7.99€, don't worry if ANY unforeseen event arises and you cannot attend the event. Notify us 24 hours before the start of the event, and we will refund 100% of the amount without having to give us any justification.

Buy Ibiza Tickets

How does it work?

Getting your tickets through Clubtickets is very simple:

1. Add your tickets to the cart
2. Complete the payment with a credit/debit card
3. You will receive your tickets by email
4. Print them or save them as an e-ticket on your mobile
5. Access the venue through the fast track and enjoy the party!

I want to buy more than 10 tickets for the same date

For security reasons, a maximum of 10 tickets can be purchased per transaction. If there are more than 10 friends, contact us and we will provide you with different payment methods as well as inform you of the offers available for groups.

Do I need to register to buy tickets?

NO. We want your purchase with Clubtickets to be easy and quick, so we will only ask for an email address to send you the tickets and a phone number in case we need to contact you quickly and directly.

The tickets I want are sold out or not available

Venues have limited capacity that varies from one to another, and the most demanded parties sell tickets online quickly.
But don't worry, if the tickets are sold out, more may go on sale later. If this happens, at Clubtickets, as an official seller, we will have them, and you will be the first to know. Additionally, you can always buy the “last minute” tickets at our Network of stores. Contact us at [email protected], and we will tell you which stores are near you.

The amount of the tickets has been charged to my card, but I have not received the order confirmation

If an error occurred during the purchase process and you are not sure if the purchase was successful or not, do not hesitate to contact us, and we will check the status of your order.

Frequently Asked Questions PURCHASE PROCESS ERRORS

Which payment methods can I use to buy tickets?

On our website, you can pay with your VISA or Mastercard credit or debit card (AMEX not accepted). You can also pay with your PayPal account, Bizum, ApplePay, and GooglePay.

I can't enter my card details

If after selecting the tickets and clicking on “pay with card” a dropdown with the screen where you have to enter your card information does not open, it is most likely that your Internet connection is slow. Please try the purchase again from another device or make sure the wifi or data connection is good.

Card payment does not work

Our card payment system only supports cards that have approved 3D Secure Payments, which translates into double authentication by the customer. This double authentication is a benefit for the buyer as it eliminates fraud and only allows online purchases to be made by the cardholder with total security. This additional validation depends on each bank. Some ask that you validate the transaction from your bank's mobile app, others send you an SMS to the mobile linked to the card, and sometimes, each customer has a personal code to authorize online payments.

I enter all the data, and the page does not respond

If you have not authorized the purchase with 3DS (previous question) and the confirmation screen of your bank does not load, probably, your internet connection is very slow and the session has expired. Try again from another device. If the error occurs after validating the payment and our purchase confirmation has not appeared, please check if your bank has made the charge. If so, contact us at [email protected] providing a screenshot of the charge, and we will check the status of your purchase.

My card is not set up with 3DS

It is increasingly common for internet payments to require double authentication with 3DS, so most banks configure their cards with this secure system by default. If you still do not have it configured, contact your bank, and they will help you activate it. If you prefer, you can also pay using your PayPal account.

I entered my email wrong and have not received the tickets

If you entered your email incorrectly and have not received your tickets, contact us at [email protected], and we will resend them.

Frequently Asked Questions TICKETS AND ADMISSION to Ibiza clubs

Do I have to carry printed tickets?

Most venues have a ticket validation system through scanning the code. Therefore, you must carry your tickets printed or as an e-ticket on your mobile so they can be validated.

I have lost my tickets

If you printed your tickets and can't find them or have lost them, you can reprint them from your email.
Important: Tickets can only be validated once at the venue entrance. Therefore, the rest of the copies would not be valid under any circumstances. For this reason, if you have lost your printed tickets, we recommend going to the venue as soon as possible on the day of the event to prevent someone else from entering the party with your tickets.

I have not received or cannot find the email with the attached tickets

Check the Spam folder. If it is not there, contact us at [email protected] with the buyer's details and the credit card / PayPal account used in the purchase, and we will resend the email.

What do I need to bring on the day of the event?

The printed tickets or the e-ticket saved on your mobile. Identification: ID card or Passport. All attendees must carry valid and original identification.

There is an error in the name that appears on the tickets. All tickets have the same name

If the name on the ticket is incorrect or the person listed cannot go to the event, contact us, and we will do everything possible to make the necessary changes.
If, on the other hand, the same name appears on all tickets, do not worry. This is correct if that person is going to the party. If not, contact us, and we will change the name to one of the attendees.

Is there a mandatory minimum age to enter the clubs?

Yes, you must be over 18 years old to enter any club. There are some events in particular that allow minors accompanied by their parents or guardian, in which case, this information will be visible during the purchase process.

Is there a dress code?

Each venue has its own admission requirements. We recommend consulting them before going to the event. In some parties, entry with sportswear or beachwear, for example, is not allowed.
Likewise, and as a general rule, entry with bags (except for small bags), suitcases or backpacks, as well as professional photo and video cameras, is prohibited.

Can I bring food or drink to the event?

Generally, entry to the venue with food and drink from outside is prohibited.

Is there readmission to the parties?

No, all tickets are for single admission. If you leave the venue, you will have to buy another ticket to re-enter.

Questions about EXTRAS

What advantages do extras have?

At Clubtickets, we want your experience in Ibiza to be complete. Therefore, we offer you complementary services and products so that you can enjoy your vacation to the fullest. We offer you the best extras at the lowest prices.

I want to cancel an extra

Extras are not subject to return. The 360 Cancellation Insurance applies only to tickets. If you have had any problem with the products and services (extras) once in Ibiza, contact us at [email protected].

CANCELLATION of Ibiza party tickets

I cannot attend the event, can I return the tickets?

If you have contracted the 360 Cancellation Insurance, you can cancel your tickets and you will receive the full amount of the tickets without having to give us any justification. For this, you must contact us at [email protected] 24 hours before the event's opening.
The money will be returned to the same credit card / PayPal account that made the payment within 15 working days.

The event has been canceled or changed date

It is rare for an event in Ibiza to be canceled. If this happens, we would do everything possible to inform you of the changes and how to proceed as soon as possible. If you have not received this information, please contact us. Clubtickets acts as an intermediary between the venues and the client, so the return policy depends on each venue.

Doubts and frequently asked questions about each particular club

If you have doubts or questions about a particular club, you can consult the page of each one where a lot of information is published that may be helpful to you, such as the dress code, how to get there, where to park...

In case the answer to your questions is not on each club's page, you can contact us, and we will try to solve it for you.