FAQS
Why should I buy my tickets with Clubtickets?
- Save money. We guarantee that our prices are the lowest online. Also, you can save money as online tickets are usually around 10€-15€ cheaper than buying them at the club door.
- Guaranteed entrance. We assure you that you will not have any problem at the door venue. In case of a sold-out event, as you already have your pre-sale tickets you will be granted access.
- Official tickets. Forget scams and fraudulent tickets. We are official ticket sellers, and our tickets are accepted in all venues.
- Fast Track entrance. Buying online you will get into the club through a separate and faster access.
- Cancelation Insurance 360. Add the insurance for only 5,99€ and don’t worry if you can’t make it to an event. We will refund you the FULL amount as long as you let us know with at least 24 hours from the start of the event.
BUYING IBIZA TICKETS
- Add your tickets to the cart and complete the checkout
- Pay by credit/debit card
- Find your tickets in your inbox
- Print your tickets or save the e-ticket on your smartphone
- Access the venue through the online ticket lane and enjoy your party!
NO. Buying your tickets with us is simple and fast. We want to make your life easier so we will only ask you for your email address to send you the tickets afterwards.
The Ibiza clubs have a maximum capacity which varies from one to another and some of the most wanted tickets are sold out a few weeks (sometimes months) before the event. As an official ticket seller, if more allocation is released we will add these tickets online at Clubtickets and you’ll be the first to know. Also, you will be able to get “last minute” tickets in our Ibiza Outlet Network once you land on the island. Get in touch with us at [email protected] and we let you know our nearest outlet around you..
PURCHASE PROCESS AND ERRORS
Our card payment system only supports cards that have 3D Secure Payments approved, which means double authentication by the customer. This double authentication is a benefit for the buyer as it eliminates fraud and allows only the cardholder to make secure online purchases. This additional validation depends on each bank. Some ask you to validate the transaction from your bank's mobile application, others send you an SMS to the cell phone linked to the card and, sometimes, each customer has a personal code to authorize online payments.
If you have not authorized the purchase with the 3DS (previous question) and the confirmation screen from your bank does not load, probably, your internet connection is very slow and the session has expired. Try again from another device. If the error occurs after you have validated the payment and our purchase confirmation did not appear, please check if your bank has charged you. If so, please contact us at [email protected] providing a screenshot of the charge and we will review the status of your purchase.
It is increasingly common for online payments to require 3DS double authentication, so most banks set up their cards with this secure system by default.
If you don't have it set up yet, contact your bank and they will help you to activate it.
If you prefer, you can also pay using your PayPal account.
TICKETS AND ADMISSION in Ibiza clubs FAQS
Important: tickets can only be validated at the door once, after the barcode has been validated, the rest of tickets won’t be allowed in. For this reason, if you have lost the tickets, we’d recommend to attend the event as soon as the party open it’s doors to make sure nobody gets in with your tickets.
Check your spam inbox. Otherwise, contact us at [email protected] and we will send you the confirmation email again.
The printed ticket or the e-ticket downloaded on your smartphone
Original and valid id with photo: ID Card or Passport.
If the ticket holder name is incorrect or the buyer is unable to attend the event, contact us at [email protected] and we will do our best to change the name.
However, if the same name appears in all tickets, don't worry. This is correct if that person is attending the party. If not, contact us and we will change the name to that of one of the attendees.
You must be 18 years or older to enter any club. A few events allow under age accompanied by their parents to join, in that case, this information will be clear in the checkout.
Each venue has its own admission requirements and dress code. We recommend you check them before attending the event. In general, backpacks, professional photo &video cameras are not allowed in most of the venues. Also some events have specific entry requirements. For instance, you will not be allowed to get in some clubs wearing flip flops, sport or swimming clothes.
In general, you will not be allowed to take any food or drink inside the venue.
No, tickets in Ibiza are one entry only. If you leave the venue, you will have to pay another ticket to get in again.
COMPLEMENTS
Ibiza events tickets CANCELATION
FAQS by particular clubs
If you have doubts or questions about a particular club you can check the page of each one of them. There is a lot of help information like the dress code, how to get there, where to park ...
In case the answer to your questions is not in the club information you can contact us and we will try to solve it