FAQS

Why should I buy my tickets with Clubtickets?

  • Save money. We guarantee that our prices are the lowest online. Also, you can save money as online tickets are usually around 10€-15€ cheaper than buying them at the club door.
  • Guaranteed entrance. We assure you that you will not have any problem at the door venue. In case of a sold-out event, as you already have your pre-sale tickets you will be granted access.
  • Official tickets. Forget scams and fraudulent tickets. We are official ticket sellers, and our tickets are accepted in all venues.
  • Fast Track entrance. Buying online you will get into the club through a separate and faster access.
  • Cancelation Insurance 360. Add the insurance FROM only 2,99€ and don’t worry if you can’t make it to an event. We will refund you the FULL amount as long as you let us know with at least 24 hours from the start of the event.


BUYING IBIZA TICKETS

Buying your tickets from Clubtickets is very simple:
  1. Add your tickets to the cart and complete the checkout
  2. Pay by credit/debit card
  3. Find your tickets in your inbox
  4. Print your tickets or save the e-ticket on your smartphone
  5. Access the venue through the online ticket lane and enjoy your party!


PURCHASE PROCESS AND ERRORS

On our website you can pay with your VISA or Mastercard credit or debit card (we do not accept AMEX). You can also pay with your PayPal account.
If after selecting the tickets and clicking on "pay with card" you don't see a drop-down screen where you have to enter your card information, most probably your Internet connection is slow. Please try the purchase again from another device or make sure your wifi or data connection is good.

Our card payment system only supports cards that have 3D Secure Payments approved, which means double authentication by the customer. This double authentication is a benefit for the buyer as it eliminates fraud and allows only the cardholder to make secure online purchases. This additional validation depends on each bank. Some ask you to validate the transaction from your bank's mobile application, others send you an SMS to the cell phone linked to the card and, sometimes, each customer has a personal code to authorize online payments.

If you have not authorized the purchase with the 3DS (previous question) and the confirmation screen from your bank does not load, probably, your internet connection is very slow and the session has expired. Try again from another device. If the error occurs after you have validated the payment and our purchase confirmation did not appear, please check if your bank has charged you. If so, please contact us at [email protected] providing a screenshot of the charge and we will review the status of your purchase.



TICKETS AND ADMISSION in Ibiza clubs FAQS

Most of the venues work with an electronic validation system using a QR Code. You just need to bring your ticket in paper format or your e-ticket saved in your smartphone to be validated at the club door.
If you printed your tickets out and lost them, don’t worry, you can print them again as many times as you need.
Important: tickets can only be validated at the door once, after the barcode has been validated, the rest of tickets won’t be allowed in. For this reason, if you have lost the tickets, we’d recommend to attend the event as soon as the party open it’s doors to make sure nobody gets in with your tickets.

Check your spam inbox. Otherwise, contact us at [email protected] and we will send you the confirmation email again.

The printed ticket or the e-ticket downloaded on your smartphone

Original and valid id with photo: ID Card or Passport. 

If the ticket holder name is incorrect or the buyer is unable to attend the event, contact us at [email protected] and we will do our best to change the name.

However, if the same name appears in all tickets, don't worry. This is correct if that person is attending the party. If not, contact us and we will change the name to that of one of the attendees.

You must be 18 years or older to enter any club. A few events allow under age accompanied by their parents to join, in that case, this information will be clear in the checkout.

Each venue has its own admission requirements and dress code. We recommend you check them before attending the event. In general, backpacks, professional photo &video cameras are not allowed in most of the venues. Also some events have specific entry requirements. For instance, you will not be allowed to get in some clubs wearing flip flops, sport or swimming clothes.

In general, you will not be allowed to take any food or drink inside the venue.

No, tickets in Ibiza are one entry only. If you leave the venue, you will have to pay another ticket to get in again.




COMPLEMENTS

Clubtickets wants to offer you the best experience posible in Ibiza. For this reason, we offer you a series of extra services apart from your tickets, always at a reduced price.
Complements can not be cancelled. The Cancelation Insurance 360 only applies to club tickets. If you had any problem with the complements once in Ibiza, get in touch with us at [email protected].



Ibiza events tickets CANCELATION

If you added the Cancelation Insurance 360, you can cancel your tickets 24h before the party starts. To do so, contact us at [email protected] and we will make the full ticket refund to the same credit/debit card used to buy the tickets in the following 15 working days.
In the unlikely case of cancellation, we will do our best to contact you as soon as possible to inform you how to proceed. If this wasn’t possible, please contact us and we will help you with anything you may need. Clubtickets acts as intermediary between the venue and the buyer, so the cancellation policy depends of each venue.




FAQS by particular clubs

If you have doubts or questions about a particular club you can check the page of each one of them. There is a lot of help information like the dress code, how to get there, where to park ...

In case the answer to your questions is not in the club information you can contact us and we will try to solve it