Top 5 Frequently Asked Questions
1. Need to cancel your tickets?
To check whether you are eligible for a ticket cancellation, simply go to your profile at https://www.clubtickets.com/login or, from your confirmation email, click on “Manage my purchase”, select the tickets you want to cancel, and follow the instructions.
2. Booked tickets for the wrong date?
If you purchased the cancellation insurance, you can cancel your tickets and rebook tickets for the correct date. If you didn’t add the insurance, please wait for our reply.
3. Booked more tickets than needed?
If you purchased the cancellation insurance, you can cancel the tickets you don’t need and receive a full refund (except for the insurance fee, which is non-refundable). If you didn’t add the insurance, please wait for our reply.
4. All tickets have the same name?
All tickets purchased with the same email address will always display the same name. Even if you make separate purchases, our system will use the name originally linked to your email.This is completely fine and you will not have any issues at the entrance
5. Do you offer discounts?
Unfortunately, we do not offer discounts on ticket purchases. Please note that the price at the door is always higher than online (at least €10 more per ticket). That’s why we recommend buying online, as you also secure your ticket in case the event sells out.
Still need help?
You can find more Frequently Asked Questions here: